1. Introduction Cupboard Value (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your Personal Information is collected and used properly, lawfully, and transparently, in compliance with the Protection of Personal Information Act (POPIA).
2. Information We Collect We collect and process your Personal Information mainly to contact you for the purpose of understanding your requirements and delivering our services. The type of information we collect includes:
- Contact Details: Name, email address, and phone number (collected via our enquiry forms).
- Location Data: Area or suburb (to determine which branch services you).
- Technical Data: IP address, browser type, and operating system (collected automatically via cookies).
3. How We Use Your Information We will use your Personal Information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes. Use cases include:
- To respond to your enquiries and provide quotes for kitchen/cupboard designs.
- To confirm and verify your identity or to verify that you are an authorised user for security purposes.
- To improve our website functionality and user experience.
- Marketing & Advertising: We use third-party services, specifically Google Ads, to show our advertisements on the internet.
4. Cookies and Tracking Technology This website uses “cookies” (small text files sent by your computer each time you visit our website) to collect information about your usage of our site.
- Google Analytics & Ads: We use Google Analytics and Google Ads conversion tracking. These tools help us understand how visitors engage with our website and allow us to verify when a user submits an enquiry form.
- You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Google Ads Settings.
5. Disclosure of Information We may disclose your Personal Information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act. We do not sell your personal information to third parties.
6. Security We are legally obliged to provide adequate protection for the Personal Information we hold and to stop unauthorized access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to ensure that your Personal Information remains secure.
7. Your Rights: Access to Information You have the right to request a copy of the Personal Information we hold about you. You also have the right to ask us to update, correct, or delete your Personal Information. To do this, simply contact us at the email address below.
8. Contact Us If you have any questions about this Policy or our treatment of your personal information, please contact us:
Email: tammy@cupboardvalue.co.za
Phone: 084 596 2817
Address: 59, Shop 3B Richden’s Village Centre, Old Main Rd, Hillcrest, Durban, 4000